I’ve been speaking, giving workshops, and doing immersive training professionally for about 10 years. In that time, I've spoken to medical centers, conferences, and corporate groups across the country as well as leaders and their teams from China, Asia Pacific, Japan, India, Latin America, and Central Africa.
Recently, I was gratified to be invited to speak at TEDxSeattle, one of the largest regional TEDx events in the nation. The talk, Reimagining Compassion as Power, reveals that empathy is a teachable set of practices that can be used repeatably and reliably to produce significant forward progress for change or conflict management.
Healing from the Heart is where the work started. Tim was commissioned to come up with training that would help caregivers reflect on their work and figure out how to work better with very challenging patients--patients who threatened to sue, who were so threatening that security escorted them from the building, who were lost in grief, or considered clinically incorrigible.
He built up a set of skills that offer a different approach to patient care, an approach that works not just to resolve difficult situations but to create a rapport between the caregiver and patient that makes the experience of working together more satisfying for both. And the healthcare industry embraced it whole-heartedly.
You increase patient satisfaction and help caregivers rediscover the joy of giving care.
Corporate Speaking and Workshops
Impact and Influence
Tim has given talks and workshops on the framework to corporate staff looking for a way to distinguish themselves from their peers, engineers preparing to engage large corporations in what was the biggest product roll out in history, corporate executives trying to figure out how to work with a difficult CEO, regional execs working with country managers across a continent, the staff of a new medical center prior to opening it's doors, and associations dedicated to giving care to their customers.
Intense encounters aren't just like normal communications challenges, only more so. Stress, fear, and turbulence. They increase adrenaline and inhibit thinking and perceptions. Drawing from emotion coaching, nonviolent communications, tactical decision making under stress (TADMUS), and others, we built up a framework to help you keep your composure under stress, establish rapport rapidly, defuse conflict,and move forward in a controlled way .
What People Say About Tim's Keynotes and Workshops...
I was incredibly impressed with one of the Annual Meeting speakers, Tim Dawes.
Shawn M. Boland, PharmD
Washington County Health System
I consider Tim one of a handful of very special people whose training or workshops are a privilege to experience.
Alex Wright, Director US Region
Merriweather Training and Development
I have received some amazing feedback from your session.
Matthew R. Helms, Director
Pediatric Pharmacy Advocacy Group
He brings a remarkable level of enthusiasm and leadership to his work that inspired me and set a new benchmark of competence and commitment.
Wes Taylor, Organizational Development Consultant
The feedback was uniformly high in the evaluations, which is notable because it was a particularly diverse and sophisticated audience.
Jeanette Franks, Conference Organizer
Patient Centered Care
Thanks again for a magnificent job at the conference today, it added much energy, life, and room for reflection to the conference. Gratefully, Tom.
Dr. Thomas R. McCormick, Conference Organizer
Ethics in Casework
I was immediately struck both by his ability to connect with his audience. I consider Tim Dawes a master instructor and an invaluable asset to Vervago's work.
Robert Stocking, VP Research
You exceeded my expectations!
Mary Abrums, Graduate Nursing Program
University of Washington
This company is unique in my experience in both what they deliver and how they deliver it. Tim trains not just the intellect but the emotions and psyche as well. I had to experience to believe it and I am very glad I did.
Attorney at Law
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