Healing from the Heart is an important contribution to the humanization of health care. I would definitely link patient safety and quality to the importance of health care providers learning this process.

Dr. Nancy Moore, Chief Nursing Officer

St. Charles Medical Center, Redmond, OR

Tim Dawes’s work, Healing from the Heart… is a rare jewel of a book packed with practical ideas and a powerful model for making empathy more transparent to patients and their families. Use this model and practical guidelines and watch your Patient Satisfaction scores climb.

Chris Ibanez, Manager, Training and Development

Overlake Hospital Medical Center, Bellevue, WA

Healing from the Heart, by Timothy Dawes, is the antidote for what’s missing in nursing education. Here, he gives us a systematic approach that you can use to deal with any patient situation. Using an empathetic perspective, you will learn to view every patient’s call for help from the vantage point of what you intend to give them. The result is less frustration for you, more satisfaction for them, and a new found joy in the work!.

RN Journal and RNWeb

Mr. Dawes has provided a valuable tool for caregivers to understand and improve communications. Our patients increasingly expect no less than excellence in communication and Healing from the Heart provides a process for health care providers to achieve this worthy goal.

American College of Physician Executives

Healing from the Heart…is an excellent resource for both those starting in healthcare and those who have been immersed in the continuum for some time. I found the practical approach for the ALIVE Model works in all areas, not just direct patient care but also in case management, business and our own personal lives.

American Association of Managed Care Nurses

Timothy Dawes’ new book, Healing from the Heart, is unlike anything I have seen before… a step-by-step guide to relating empathetically with people around you. I enthusiastically recommend it as a tool for Direct Support staff and for managers. The book is easy to use, filled with practical exercises that cement his points, and eminently practical. Dawes helps to unpack the hidden messages and emotion from our everyday language and offers clear and applicable strategies to improve our communication and rapport.

Michael R. McCoy, Ph.D., Executive Director

California Rehabilitation Association

This is a well laid out, simply written, and very practical tool to aid clinicians and support staff in improving interactions with their patients…I hope the next time I visit a conventional medical office or institution, the clinicians and support staff I meet have read this book.

British Columbia Naturopathic Association

An ‘easy read’ that I would recommend for both students and working PAs alike.

Maryland Association of Physicians Assistants

With its emphasis on practical ways to show empathy, Healing from the Heart will truly help nurses increase levels of both patient and nursing satisfaction.

Loretta Turon, Director Medical/Surgical

St. Joseph Medical Center (An ANCC Nursing Magnet)

Direct care staffing is one of the greatest challenges for the healthcare profession. Healing from the Heart is an invaluable tool to address the many issues that contribute to staff turnover. This book will enable you to convey to your staff the empowerment they need. Without a doubt, this resource will make a lasting impact on your direct care workforce and ultimately, the quality of care and services of your organization.

Mary Brinkley, Executive Director

Oklahoma Association of Homes
and Services for the Aging

The concepts and exercises that Tim Dawes provides in Healing from the Heart will serve as a valuable resource to healthcare providers as they work to strengthen their communication with patients.

Pamela Popp, Senior Director, Office of Risk Management, Stanford University Medical Center, and Past President

American Society for Healthcare Risk Management

What an amazing tool! Easy to understand and very true to life. The coaching dialogues will help caregivers apply the skills back on the floor.

Maureen Mahoney, Director of Service Excellence

Childrens Memorial Hospital, Chicago, IL

The central skill in empathy is the ability to uncover and meet needs, our patients' and our own. Healing from the Heart gives you a step-by-step process to do just that.

Kurt O'Brien, Organization Development Consultant

University of Washington Medical Center,
Seattle, WA

Cutting-edge health care recognizes the central role of the relationship between the caregiver and the patient. In Healing from the Heart, Tim Dawes gives medical staff a “how to” guide for nurturing that relationship.

Tammy Ream, Coordinator of Clinical Education

Texas Tech University Health Sciences Center PA Program, Midland, TX

Empathy has benefits for providers as well as patients as it can reduce the stress of providers when they feel rushed or stressed by the demands of today’s healthcare environment. Recognizing the patients’ “experience” also allows the staff to understand and appreciate the psychological needs of the patient and address those needs in a compassionate way.

The Journal of Healthcare Risk Management

Tim Dawes’s workbooks avoid the pitfalls common to other manuals on patient service. Instead of merely instructing caregivers to parrot a patient’s judgments, it gives them concrete ways to draw out patient needs that staffs can respond to.

Pam Kohles, Employee Health, Education, and Infection Control Coordinator

Lincoln Surgical Hospital. Lincoln, NE

The NAHC puts a premium on the relationship between the family and caregiver. Healing from the Heart will be a useful tool to foster that relationship.

Mary St. Pierre, Vice President
of Regulatory Affairs

Nat’l Assoc. for Home Care and Hospice,
Washington, DC

I see a lot of training material in my job. What strikes me about Healing from the Heart is the level of detail and the quality of the examples. The role plays will help put the skills into action.

Tulika Bhardawaj, Asst Mgr. Training

GE Healthcare, New Delhi, India